Increase
Sales With Travel Incentives
By Lynne Gabriel
Todays
business environment has changed dramatically over the past 10
years, it can be a tough task to make a sale. Just being aggressive
doesn't cut it any longer. Sales skills alone aren't enough to
compete when so many new products and services become everyday
commodities.
Consumers nowadays are being smart. You've got
to distinctively separate your business from the competition and
lead each of your prospects and customers to think, 'I would have
to be a complete idiot to do business with anyone else...
regardless of the price.'
They are shopping for the best bargains and they
all seem to want more than what they paid for. Every industry both
online or offline needs a cutting-edge cost-effective powerful
marketing tool that appeals to every kind of consumer.
Vacation and
travel incentives are one of the most powerful methods of
attracting business, retaining profitable clientele, increasing
profits, enhancing product awareness, improving employee
productivity. Businesses that have used vacation travel incentives
in their marketing and promotions have seen at least 30% increase
in their sales on both sides of the buy and sell cycle. Companies
of all sizes and virtually any type of retail, wholesale,
manufacturing, internet, service, distributor or direct sales
business will benefit from incentive travel programs.
Why use
incentives?
Here are some
compelling reasons why you should consider using
incentives:
Knowledgeable and
attentive employees account for 80% of the reasons consumers feel
satisfied, according to a PNC Bank Corp. survey.
Fewer than one in
four American workers is working at full potential; half of all
workers do no more than directly asked, and 75% of employees say
they could be more effective in their jobs, according to the Public
Agenda forum.
70% of unhappy
customers abandon vendors because of poor service, according to the
Forum Corp.
A 5% increase in
customer retention can increase lifetime profits from a customer by
75%, according to the Loyalty Effect by Frederick
Reichheld.
Reward and
retention efforts can produce big dollar returns. Thats what the
Incentive Federation found in a 2003 survey asking hundreds of
businesses using incentive travel promotions 'Does Incentive Travel
Improve Sales Productivity and By How Much?'
What then can we
conclude from these survey results?
The bottom line
is loyal customers and productive employees are the foundation of a
successful business. But to continuously retain and motivate people
can be a difficult challenge. Vacation and travel incentives, a
proven motivator, will achieve this purpose.
Do your
incentives measure up?
Todays business
environment demands a new breed of incentive programs. Many
companies have already discovered that standard incentives of just
a few years ago just dont cut it with the customers as well as the
workers in our continuously changing economy. Your choice of
incentives have to widely appeal to your clients and employees
wants or desires in order to measure up and get results you are
looking for.
Hundreds of
promotional companies offer incentive programs that are designed to
evoke an emotional response and motivate people to take a positive
action. Its obvious from industry surveys of companies using
incentives that travel is the most widely appealing incentive where
everyone wins. Your sales people will close more sales, your
clients will enjoy an exciting vacation experience and your
business will increase its profits.
Why use travel
incentives?
-Travel is
considered to be the most effective reward.
According to the
result of an email survey conducted by CMI, 58% say travel is more
effective than cash or merchandise. Survey respondents consider
travel to be the most effective reward. (Incentive Travel Fact
Book)
Cash bonuses are
necessary but travel is a higher perceived reward, says Verizons
Porterfield.
Additionally, in
a recent survey of American workers, 85% said they were motivated
by vacation travel incentives.
-Nothing beats
travel for long-term results.
In a 2003
Incentive Survey of Buying Practices conducted by the Incentive
Federation, survey respondents believe that travel and merchandise
awards are remembered longer than cash payments. Specifically, 69%
strongly agree with this statement. (Copyright IPC)
Porterfield
added, When people spend their money, its gone. But the recognition
that comes from our travel incentives lives on.
-Travel has a
universal appeal and high-perceived value.
USA Today, on
their recent survey, stated that 93% preferred travel over other
incentives. This is because vacation travel is something that some
or most people would not be able to get for themselves.
-Travel is
desirable.
Another question
asked on the Wirthlin Worldwide Research 2003 survey was Suppose
your employer wanted to reward your work performance. What would
you find most rewarding?
88% - indicated a
trip they plan and take with a companion to the destination of
their choice
5% - indicated a
trip planned for them and a companion of choice with their
co-workers
5% - indicated a
trip planned just for them and their co-workers
-Travel has a
promotion value.
A more exciting
and memorable program can be built with travel than you can with
cash.
Do travel
incentives work?
According to the
2003 Incentive Travel Facts survey, travel incentives increase
sales by an average of 15%. In addition, half of the respondents
reported that travel incentives meet 75% - 99% of their objectives.
(Incentive Magazine)
Where can I use
travel incentives for?
Sales Incentives
- To increase sales
In a May 1998
Promo Magazine special report, it was noted that LifeUSA attracted
new agents and sent sales soaring by abandoning its annual cash
incentive program for a more inclusive campaign that gave out
merchandise and travel. By the programs conclusion, policy
enrollments exceeded LifeUSAs initial goal by 700%. There were
10,000 certificates issued and were more than twice what the
company planned for. (Copyright IMA)
Employee
Incentives - To motivate, retain and reward loyal and efficient
employees
A small retail
store in Maryland, Target Appliance, used travel incentives. We
introduced our first travel incentive for sales employees five
years ago, says President Daryl Gamerman, and since then weve only
lost staff due to retirement. I dont ever have a problem with our
sales people not working hard or volunteering for extra work,
because they know it will help qualify them for a great
trip.
Customer Loyalty
Incentives - To build customer loyalty and trust
The Frequent
Builders Program at Garco Building Systems offered travel awards to
individuals. Since launching the program five years ago, Garco has
experienced a 15 to 25% growth rate, compared to an industry
standard of 2-3%. In 2000, the company grew a robust 37%. While its
impossible to measure precisely the role that the Frequent Builders
Program played, there is no doubt in mind that it helps to build
customer loyalty, says Loomis.
Referral
Incentives - To develop contacts or promote referrals.
'Refer three new
customers to our Tanning Salon and we will give you a free cruise
to the Bahamas or Mexico.' is one example of so many ways to use
incentives to get those referrals every company needs.
Purchase
Incentives - Increase cash flow and obtain money
upfront.
'Pre-pay a one
year service agreement, you will get a free 7 days and 6 nights
resort condo accommodation in the destination of your choice.' is
an example how incentives can be used to up sell.
Member Perks -
Sell new accounts or member ships.
'Join our golf
club now and we will send you and a companion to Las Vegas with
airfare and hotel for free!' 'We will send you and a companion to a
free vacation for 3 days/2 nights in over 30 destinations when you
open a checking or savings account with us.'
Encourage
responsiveness or trial of product or service.
'Send back our
questionnaire, we will send you and a companion to Orlando near
Disney with free hotel and airfare!'
'We will give you
a free 3 day/2 night vacation to Orlando when you test drive our
all new 2002 Honda Hybrid.'
Improve
attendance
Create new markets
Foster teamwork
Build traffic
Set appointments
Business gifts
Consumer/User promotions
Cash vs. Travel
Incentive?
Cash as a
motivator is considered an unemotional award and widely over used.
It seems that all human behavior stems from one of the brains two
hemispheres: the left, which thinks in rational, linear terms; or
the right, which operates in terms of images, emotions, and
feelings. When companies offer money as a motivator, they are
addressing performance issues from a rational, left-brain point of
view. Tangible rewards, however, are often more motivating because
they appeal to the right brain eliciting images. (Copyright
IMA)
On a survey
conducted by the Wirthlin Worldwide Research, a question How did
you spend your last cash reward? was asked. The following results
were gathered:
29% - Bills
18% - Dont remember
15% - Never received cash
11% - Gifts for family
11% - Household items
11% - Savings
Though its value
is concrete and while it could be used to purchase a lifestyle
award, most likely cash will be charged against a pile of bills or
deposited into a leaky checking account where it soon ceases to
exist. And with the demise of the cash award goes the memory of its
origin leaving no trace of psychological branding.
Joe Devlin of
Mitsubishi Fusco Truck of America Inc. quoted, Cash goes straight
into peoples pockets, and they need it to supplement their salary,
but our trips give us the competitive edge. Theyre a big part of
how we motivate the salesperson at the dealership that has the
opportunity to sell more than one product. (Incentive Travel Fact
Book)
In 1994, Goodyear
Tire & Rubber Company sponsored an incentive campaign to
improve sales of tires. Two groups were formed; one was offered
monetary rewards, and the other an equivalently priced selection of
merchandise and travel related rewards. The group receiving
lifestyle and travel rewards outperformed the monetary rewards
group by nearly 50%. This was the first documented evidence that
cash, as a motivator, is not as effective as travel or merchandise.
(Copyright IMA)
Using non-cash
incentives such as travel will distinguish a companys campaign from
cash compensation packages. The programs do not become an expected
part of an employees income. Surveys by Incentive Federation show
that organizations use incentive travel because it creates lasting
memories for the participants and generates positive buzz
throughout the organization. Because they do not have an impact on
compensation, its easier to use incentives as needed without
creating the impression that people are getting pay cuts when no
program is in gear. (Copyright IPC)
Join hundreds of
other companies like:
Car Dealers
Banks
Manufacturers
Real Estate Brokers
Service Providers
Credit Card Companies
Public Speakers
Furniture Retailers
Mortgage Lenders
Sports Organization
Insurance Companies
Jewelry Stores
Non-profit organizations (fundraising, etc.)
And more...that
have discovered the positive impact of incentive travel in their
business.
Lynne Gabriel is
the owner of VacationandTravelDeals.com and has been in business
since 2001. Visit http://www.vacationandtraveldeals.com for
more.
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